Thank you for requesting the MGI Learning “Assessment tool: 12 questions to ask your customer services team”.
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We really hope you find it useful and use it regularly to check in with your teams.
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High street brand Superdrug wanted to make its customer service stand out. Research had informed them that 35% of customer complaints could be resolved with …
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Jetstar asked us to design and facilitate a training programme that enabled team members to deliver exceptional service to customers. They have now transformed …
We provided Network Homes with specific support for their new ‘People & Culture’ agenda which has driven significant improvements in employee engagement, …
MGI Learning continues to work in partnership with Optivo, one of the biggest housing associations in the UK, to transform organisational culture and customer …
Following the initial success of the programme for new Cabin Crew we broaden access to include Contact Centre staff, Engineering, Customer Care, On-line Sales, …
