Embedding a customer service culture in social housing

Are you looking to embed a positive customer service culture across your Housing Association?
Would your team members benefit from additional skills to handle new, searching and challenging questions from customers?
Has Covid19 resulted in new requests from customers to your team members that has increased the pressures in their role?
Are you confident that you are acting on all feedback and complaints from customers and responding appropriately in all cases?
Are you confident that your values are understood and demonstrated by everyone consistently so that they shine through to customers?

Ensuring that you have a customer service culture which is deeply embedded into your Housing Association is likely to be one focus of the upcoming Government White Paper. Having the right people and the right behaviours for the rewarding and challenging roles that exist in the sector can be easily achieved by investing in the proven Customer Service Excellence Toolkits from MGI Learning. 

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Hear why Paul Hackett, CEO of Optivo, says that our training is the best customer service training for Housing Associations.  

Over the last 20 years, MGI Learning has worked with over 140 Housing Associations ...

… to implement customer service culture programmes that drive significant improvements in customer satisfaction,  employee engagement, operational effectiveness and financial results. By equipping your people with the tools from MGI Learning customer service training, they will excel in service delivery, cope better and thrive in today’s changing social housing environment.

In the training, each person embarks on a motivating Learning Journey or course either through in-person, e-learning or blended learning solutions which are designed to be easy and engaging to take part in.  The training and follow on embedding activities are tailored specifically to your organisation’s goal, values and aspirations to make the learning meaningful and memorable.

MGI Learning’s solutions are proven to deliver improvements in qualitative and quantitative business measures against baseline measures that we agree with you.  Through a collaborative and involving process, we create a roadmap for the training and embedding process which is presented in an easy to use ‘Plan on a Page’. By following the steps in the Plan, you can be confident that you will achieve the customer service culture and customer and employee satisfaction to be proud of. 

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Get in touch to find out how we can help you achieve customer service excellence and live your values

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