Embedding a customer service culture in social housing
Ensuring that you have a customer service culture which is deeply embedded into your Housing Association is likely to be one focus of the upcoming Government White Paper. Having the right people and the right behaviours for the rewarding and challenging roles that exist in the sector can be easily achieved by investing in the proven Customer Service Excellence Toolkits from MGI Learning.
Hear why Paul Hackett, CEO of Optivo, says that our training is the best customer service training for Housing Associations.
Over the last 20 years, MGI Learning has worked with over 140 Housing Associations ...
… to implement customer service culture programmes that drive significant improvements in customer satisfaction, employee engagement, operational effectiveness and financial results. By equipping your people with the tools from MGI Learning customer service training, they will excel in service delivery, cope better and thrive in today’s changing social housing environment.
In the training, each person embarks on a motivating Learning Journey or course either through in-person, e-learning or blended learning solutions which are designed to be easy and engaging to take part in. The training and follow on embedding activities are tailored specifically to your organisation’s goal, values and aspirations to make the learning meaningful and memorable.
MGI Learning’s solutions are proven to deliver improvements in qualitative and quantitative business measures against baseline measures that we agree with you. Through a collaborative and involving process, we create a roadmap for the training and embedding process which is presented in an easy to use ‘Plan on a Page’. By following the steps in the Plan, you can be confident that you will achieve the customer service culture and customer and employee satisfaction to be proud of.
Our training solutions
Customer Service Excellence
Deliver outstanding customer experiences consistently with a Toolkit created by Mary Gober, expert in the field of customer service
Thriving Through Change
Transformational blueprint to successfully navigate the choppy waters of change
Resilience & Wellbeing
Thrive in the current environment by building higher levels of resilience and safeguarding wellbeing
High Performance Coaching
Achieve more and enjoy the satisfaction of success through a powerful coaching programme
Positive High Trust Culture
Establish an enviable culture based on collaboration, respect and openness
Get in touch to find out how we can help you achieve customer service excellence and live your values
Why do customers do the things they do? What makes them satisfied or dissatisfied with your service? What makes them happy or irritated and angry? What do customers really want in a service transaction? The answers to these questions
A golden opportunity exists to use the valuable time between now and the end of the furlough scheme in October to upskill, cross skill or reskill furloughed team members. The Coronavirus Job Retention Scheme allows training whilst receiving furlough