… to implement customer service culture programmes that drive significant improvements in customer satisfaction,  employee engagement, operational effectiveness and financial results. By equipping your people with the tools from MGI Learning customer service training, they will excel in service delivery, cope better and thrive in today’s changing social housing environment.

In the training, each person embarks on a motivating Learning Journey or course either through in-person, e-learning or blended learning solutions which are designed to be easy and engaging to take part in.  The training and follow on embedding activities are tailored specifically to your organisation’s goal, values and aspirations to make the learning meaningful and memorable.

MGI Learning’s solutions are proven to deliver improvements in qualitative and quantitative business measures against baseline measures that we agree with you.  Through a collaborative and involving process, we create a roadmap for the training and embedding process which is presented in an easy to use ‘Plan on a Page’. By following the steps in the Plan, you can be confident that you will achieve the customer service culture and customer and employee satisfaction to be proud of.