Mary Gober International

Improving Customer Service Levels

MGI Learning first engaged with Bristol Airport at the end of 2014. With our help they have achieved the Number 1 position in UK and Eire in the Overall Customer Satisfaction Survey for the last three quarters (2016) and Number 1 in Europe for our Leisure Customers' Experience in Airports with 5-10 million passengers.

The people at Bristol Airport can rightly call themselves ' Amazing Journey Makers' with the scores achieved in the Airports Council International's globally recognised benchmarking programme - Airport Security Quality (ASQ). This measure's passengers' satisfaction whilst travelling through an airport and Bristol Airport's results have shown a steady incremental increase since with working with us.

Action