MGI Learning first engaged with Bristol Airport at the end of 2014. With our help they have achieved the Number 1 position in UK and Eire in the Overall Customer Satisfaction Survey for the last three quarters (2016) and Number 1 in Europe for our Leisure Customers' Experience in Airports with 5-10 million passengers.
The people at Bristol Airport can rightly call themselves ' Amazing Journey Makers' with the scores achieved in the Airports Council International's globally recognised benchmarking programme - Airport Security Quality (ASQ). This measure's passengers' satisfaction whilst travelling through an airport and Bristol Airport's results have shown a steady incremental increase since with working with us.
We facilitated the roll out of training delivered by Bristol Airport's own employees under an accreditation license. The training was then spread from the Airport's own employees to contracted Business Partners, and the overall goal is to train everyone working at Bristol Airport in the Mindset, Language and Actions of Service programme.