Mary Gober International

Bristol Airport - Improving customer service levels.

MGI Learning first engaged with Bristol Airport at the end of 2014. With our help, they have achieved the Number 1 position in the 'Overall Customer Satisfaction Survey' (in the UK and Eire for the last three quarters 2016) and Number 1 in Europe for their 'Leisure Customers' Experience in Airports with 5-10 million passengers.

The people at Bristol Airport can rightly call themselves ' Amazing Journey Makers' with the Airport Security Quality (ASQ) scores they have achieved. (The globally recognised benchmarking programme of the Airport Council International.) This measures passengers' satisfaction whilst travelling through an airport - Bristol Airport's results have shown a steady incremental increase since with working with us.

Action.