Jetstar engaged with MGI Learning to design and facilitate a training programme enabling team members to deliver exceptional service to customers.
The new bespoke programme created especially for Jetstar was named 'Let's Connect'. The programme was not just a tailored training experience, it was about connecting Jetstar's Head Office with their front-line teams, connecting their people with their values and most importantly, connecting their people with their customers.
"I really loved the training - not only did I learn things for every day work here at Jetstar but it also helped me on a personal level and also provided me with the tools to support and coach my team. I’d recommend it to anybody!" - Shevaun Dean, Cabin Manager, Jetstar Airways.
Watch the video to learn more about how Jetstar has transformed their service using MGI Learning programmes and the successes that have followed.