MGI Learning first engaged with Bristol Airport at the end of 2014. With our help, they have achieved the Number 1 position in the 'Overall Customer Satisfaction Survey' (in the UK and Eire for the last three quarters 2016) and Number 1 in Europe for their 'Leisure Customers' Experience in Airports with 5-10 million passengers.
The people at Bristol Airport can rightly call themselves ' Amazing Journey Makers' with the Airport Security Quality (ASQ) scores they have achieved. (The globally recognised benchmarking programme of the Airport Council International.) This measures passengers' satisfaction whilst travelling through an airport - Bristol Airport's results have shown a steady incremental increase since with working with us.
We facilitated the rollout of training delivered by Bristol Airport's own employees under an accreditation licence. The training was then spread from the Airport's own employees to contracted business partners with the overall goal to train everyone working at Bristol Airport in the Mindset, Language & Actions of Service Toolkit.